FAQ

What are the delivery times for your products ?

We take 1-2 days to process your order and then 5-12 days to deliver it to you.

Do you provide product tracking/tracking information ?

Yes, wait 3 days after your order, if you don't receive anything ask us via email at contact@kymyko-uk.com

Some items are missing from my order, what's going on ?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@kymyko-uk.com and we will send you a similar replacement item as soon as possible.

Where are you located ?

We are located in Switzerland.

I still haven't received my order yet. What is taking so long ?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at contact@kymyko-uk.com.

Do you have a refund policy ?

We do our best to solve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, if the recourse is made within 14 days of the date of receipt of the order. For more information, please read more about our refund policy link refund policy.